Responsible Gambling Policy

At WishWin we take responsible gambling seriously. We aim to help players enjoy online play while keeping activity safe and controlled. Our approach focuses on clear tools, practical limits and timely support so you can manage your account and your spending with confidence.

Player protection principles

We operate on simple principles: transparency, player choice and early intervention. We provide easy-to-access tools so you decide how much and how often you play. We encourage players to set personal limits, take breaks when needed and seek help if play stops being enjoyable.

Activity-control tools

We offer a range of account controls to help manage play. These include deposit limits, loss limits, session time reminders and temporary account breaks. You can apply and adjust most of these tools in your account settings at any time. If you need help setting or changing a control, contact customer support for guidance.

Deposit limits and loss limits

Deposit limits

Daily, weekly and monthly deposit limits are available so you can cap how much you add to your account. Limits can be increased or decreased, but increases may be subject to a cooling-off period to ensure decisions are deliberate.

Loss limits

Loss limits allow you to cap net losses over a set period. These are designed to help limit harm and keep play within your budget. We recommend combining loss limits with deposit limits for stronger protection.

Time limits and account breaks

Session timers and account breaks help prevent extended play. You can set daily session limits and activate short-term breaks (for example 24 hours to 30 days) directly from your profile. Use these controls when you want a clear pause from play.

Self-exclusion

If you need a longer break, self-exclusion is available. Self-exclusion blocks access to your account for a chosen period and may include exclusion from marketing communications. Requests for self-exclusion are processed promptly and support is available to complete the process.

Recognizing problematic behaviour

Warning signs include chasing losses, hiding activity, neglecting responsibilities, borrowing to fund play, and increasing time or money spent despite negative consequences. If you notice these signs in yourself or someone you care about, consider using our controls and seeking support.

Staying in control - practical tips

Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and do not chase losses. Share account access or limits with a trusted friend or family member for added accountability.

Professional help and support organisations

If you need specialist help, contact local Canadian resources such as provincial gambling helplines or national services. You can also find online support and counselling through recognised organisations. For account-related assistance at Wish Win, reach out to customer support who can also guide you toward appropriate help.