Contact our team
Need help? Our support team can assist with account-related questions, verification requests, deposits, withdrawals, technical concerns and general feedback. Contact us via live chat for quick replies, or send an email with details and screenshots for more complex enquiries. Phone support handles urgent account matters during business hours. We aim to respond promptly, clarify bonus and payout questions, and guide you through verification steps, payments and site navigation. Use the channels below to get efficient help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat, English & French, replies within minutes; 24/7) |
| General enquiries | [email protected] (General enquiries; email response within 24 hours) |
| Affiliate enquiries | [email protected] (Partner team; typical reply 48 hours; application details) |
| Phone | +1 416 582 7391 (Phone support; Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 ET (response times vary) |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please include a clear subject line, your account ID and up-to-date contact details to avoid delays. Attaching relevant files and stating your preferred reply method will help us process your request and respond faster.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat messages often receive an immediate reply. Complex cases, such as verification or payment investigations, may take longer depending on the issue and required checks. We appreciate your patience and will update you as soon as we have more information.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please share what worked, what didn’t, or features you’d like to see. Every message is reviewed carefully by our team and helps shape updates to our services, promotions and user experience. Your input matters and makes the site better for all players.