General Terms and Conditions
These Terms and Conditions explain the rules that govern your use of the online casino and sportsbook platform operated by us. They describe the relationship between our company and users, set out account responsibilities, and explain how promotions, deposits and withdrawals are handled. By using the site you acknowledge that you have read and accept these rules and any updates posted on this page.
Account responsibilities
You must provide accurate, up-to-date information when creating and maintaining your account. Protect your login details and notify us immediately of any unauthorised access. We may ask you to verify identity, address or payment ownership before processing withdrawals or when required for security checks. Account misuse, fraudulent activity, collusion, chargeback abuse or providing false information may result in account suspension, forfeit of balances and blocked withdrawals.
Eligibility requirements
You must be of legal gambling age in your province or territory and physically located in a jurisdiction where our services are permitted. We do not accept players from restricted jurisdictions. Only one account per person is permitted unless otherwise authorised; multiple accounts may be closed and funds withheld. We reserve the right to restrict access where laws or regulations prohibit play.
Acceptable platform use
Use the platform for lawful, personal gambling only. Prohibited conduct includes using software bots or scripts, attempting to bypass geo‑location controls (for example via VPN), tampering with games, exploiting software bugs or engaging in suspicious financial activity. We monitor activity and may take action, including temporary holds, account limits or permanent closure, if rules are breached.
General bonus and promotion rules
Promotions are subject to specific terms published with each offer. Bonuses may carry wagering requirements, game contribution restrictions and expiry periods. Certain payment methods may be excluded from promotional eligibility. Bonus abuse or attempts to manipulate promotions may lead to bonus cancellation and loss of winnings. Always check the full promotion terms in your account before claiming an offer.
Deposits and withdrawals
Deposit and withdrawal options are shown in the cashier and may vary by location. You must use payment methods in your own name. Withdrawals are processed after necessary verification checks and may be subject to processing times and limits. We may apply temporary holds while we review identity or suspicious transactions. Payment providers may charge fees independent of our platform.
Dispute resolution
If you have a query or dispute, contact our support team and provide relevant account details and documentation. We will investigate and respond in a timely manner. If an issue remains unresolved, you may be referred to our internal complaints process. Where applicable, you retain any legal rights available under Canadian law.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Any changes will be posted with an effective date. Continued use of the site after updates constitutes acceptance. If you do not accept revised terms, you must stop using the service and close your account.
If you need assistance, contact [email protected]. Thank you for choosing WishWin. For clarity on specific rules or promotions, check the account cashier and promotion pages on Wish Win before playing.